If the artwork you purchase through our platform doesn’t arrive, arrives damaged, or isn’t as described, rest assured—we are dedicated to resolving the issue. To ensure your complete satisfaction and security, we hold funds for 14 days after delivery, allowing you time to review your purchase. Whether you prefer a full refund or an alternative solution, we’ll ensure you’re well taken care of during this period. If you choose to return the artwork, please note that you will be responsible for the return shipping fee and for ensuring the piece is insured during transit.

We currently do not charge for valuations.

EzelDotz charges a commission of 28%. Additionally, we pay out Artist Resale Rights based on the artist's country of residence, ensuring that the artist receives a small percentage of the sale.

Generally, our commission fees are much lower than those of established national and regional auction houses. Our asking price includes all fees and commissions, so if you buy an artwork for £10,000 from Ezeldotz, that is the total amount you'll pay. In contrast, buyers at auction houses may face an additional 30% in fees after the hammer drops. For example, a £10,000 artwork could end up costing you £13,000 in total.

For UK buyers, shipping details will be clearly noted in each listing.

For international buyers, shipping is available on application in which case we will provide you with a custom shipping quote.

We supply the seller with custom packaging designed specifically for the artwork. A courier of our choice will then collect the piece a day or two later and deliver it directly to you.

Please note: We do not cover the cost of insurance during transit; this responsibility lies with the seller.