Ezeldotz Privacy Policy
Effective Date: 21.08.2024
- Purpose of This Privacy Policy
This privacy policy aims to provide detailed information on how Ezeldotz, a trading name of Trademylux Limited, collects and processes your personal data through your use of our services and website, https://ezeldotz.com. This includes any data you may provide when buying or selling art, or when seeking more information about how we can assist you.
This website is not intended for children, and we do not knowingly collect data relating to children.
- Controller
Ezeldotz.com is the controller and responsible for your personal data. We have appointed a Data Privacy Manager to oversee privacy-related matters. If you have any questions, please contact our Data Privacy Manager using the details provided below.
- Contact Details
- Full Name of Legal Entity: Trademylux Limited trading as Ezeldotz
- Email Address: support@ezeldotz.com
- Registered Office: 20b Drumsheugh Gardens, Edinburgh EH3 7RN, Scotland
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.
- The Data We Collect About You
We collect the following types of personal data:
- Identity Data: First name and last name.
- Contact Data: Address, email address, and telephone numbers.
- Transaction Data: Details about payments, sales, and purchases made through our platform.
- Technical Data: IP address, login data (excluding encrypted passwords), browser type and version, time zone settings, and device information.
- Profile Data: Username, interests, preferences, feedback, survey responses, and account activity such as liked artworks and managed listings.
- Usage Data: Data on how you use our website, tracked through Google Analytics
- Marketing and Communications Data: Your preferences for receiving marketing communications from us.
We also collect aggregated data, which is statistical or demographic data derived from your personal data but does not reveal your identity.
We do not collect special categories of personal data (e.g., race, religion, sexual orientation, health information, etc.) or any data related to criminal convictions or offenses.
- How We Collect Your Data
We use various methods to collect data:
- Direct Interactions: You provide personal data by filling in forms, creating an account, subscribing to our services, requesting marketing materials, entering a competition, or giving feedback.
- Automated Technologies: As you interact with our website, we collect technical data through cookies, server logs, and other technologies. For more details, please see our Cookie Policy.
- Third Parties or Publicly Available Sources: We may receive personal data from analytics providers (e.g., Google), payment and delivery services (e.g., Stripe), and public databases.
- How We Use Your Personal Data
We will only use your personal data when legally permitted. Most commonly, we will use your data in the following circumstances:
- To Perform a Contract: Processing and delivering your orders, managing payments, and recovering debts.
- For Legitimate Interests: Improving our services, protecting our business, and developing new products.
- To Comply with Legal Obligations: Meeting regulatory requirements and responding to legal claims.
- Data Sharing and Disclosure
We share your personal data with third parties only in specific circumstances:
- Service Providers: We share data with third-party providers like Mailchimp (for marketing), Stripe (for payments), and Smart Search (for AML checks).
- Legal Compliance: We may disclose your personal data if required by law or in response to legal processes.
- Data Security
We have implemented security measures to protect your personal data from accidental loss, unauthorized access, and disclosure. Access to your data is limited to employees, agents, and third parties who have a business need to know.
We also have procedures in place to deal with any suspected data breaches and will notify you and the relevant regulatory body if legally required to do so.
- Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements. Generally, we keep basic customer information for six years after you cease being a customer.
In some cases, we may anonymize your data for research or statistical purposes, in which case we may use this information indefinitely.
- Your Legal Rights
You have rights under data protection laws regarding your personal data, including the right to:
- Access your data
- Correct inaccurate data
- Erase your data
- Restrict or object to processing
- Transfer your data
- Withdraw consent
To exercise any of these rights, please contact us at support@ezeldotz.com. We try to respond to all legitimate requests within one month.
- International Data Transfers
We may transfer your data internationally as part of our operations. Where we do so, we ensure your data is protected in compliance with GDPR or other relevant data protection laws, using appropriate safeguards.
- Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage you to read their privacy policies when you leave our site.
- Updates to This Privacy Policy
We review our privacy policy regularly. This version was last updated in 21.08.2024. Any changes will be posted on this page, and significant changes may be communicated to you via email or a notice on our website.
- Contact Us
For any questions or concerns about this Privacy Policy, please contact us via our Contact Us page or by email at support@ezeldotz.com.
